Information Technology Services

The Information Technology Services (ITS) strives to provide state-of-the-art computing services to the university community.

The Information Technology Services (ITS) strives to provide state-of-the-art computing services to the university community. ITS at NU has long history of using information technology to advance institutions’ mission by ensuring reliable core systems and network infrastructure, excellent technology support, and promoting and assisting technology integration into the learning & teaching and business processes. Our objective is to maintain a high standard of service consistently and continuously upgrade where appropriate and renew the university’s technology resources in support of academic and administrative function of the institution.

The core functions of serving the university mission include:

  • Planning and ongoing development of an integrated technological infrastructure that is appropriate and necessary to support the needs of the institution;
  • Providing the technical services necessary to establish and maintain information, instructional and communication systems that appropriately support the administrative, academic operations of the institution
  • Providing the training and support services necessary to achieve effective use of technologies across the institution.

Technology & Products

IT Helpdesk

About IT Helpdesk

How can we help?

How is my request dealt with?

The NU IT Helpdesk acts as the first point of contact for all IT enquiries, questions and problems to help all students and staff.

There are several ways you can request our services and report issues:
Self-Service Online – make requests and report incidents through our web-based tool Service;
Call us as shown below. We are open 8:00am to 5:00pm, Sunday to Thursday.

  • College of Pharmacy and Headquarters: 24235099 Ext: 5099/5044
  • College of Engineering Campus: 24536163 Ext: 304/305
  • College of Medicine and Health Sciences, Sohar Campus: 22314700 Ext: 786/713
  • School of Foundation Campus: 24250436 Ext: 436

All support requests are registered in our helpdesk support management system and issued a unique reference number.

The IT Helpdesk staff will attempt to resolve all support requests at first contact. If your request cannot be resolved it is referred to the appropriate support team for investigation and resolution. You will receive an automatic email with your request or incident reference to your university email address to confirm the status of the job logged.

You will also receive a closure email once your request/incident has been processed and completed.

If you would like to check the status of your support request, please contact the IT helpdesk and provide your request reference. The helpdesk will keep you updated.