IT Helpdesk

The NU IT Helpdesk acts as the first point of contact for all IT enquiries, questions and problems to help all students and staff.

How can we help?

There are several ways you can request our services and report issues:
Self-Service Online - make requests and report incidents through our web-based tool Service;
Call us as shown below.  We are open 8:00am to 5:00pm, Sunday to Thursday.

  • College of Pharmacy and Headquarters: 24235099 Ext: 5099/5044
  • College of Engineering Campus: 24536163 Ext: 304/305
  • College Medicine Campus: 22314700 Ext: 786/713
  • School of Foundation Campus: 24536163 Ext: 7304/7305

Email us

Come to see us in person at our drop-in centres.  We're open 8:00am to 5:00pm, Sunday to Thursday.

  • College of Pharmacy and Headquarters: Room 135/111, Ground Floor
  • College of Engineering Campus: Room No M12/1st Floor Research & Innovation Building
  • College Medicine Campus: Room No
  • School of Foundation Campus: Room No ###, Ground Floor

How is my request dealt with?

All support requests are registered in our helpdesk support management system and issued a unique reference number.

The IT Helpdesk staff will attempt to resolve all support requests at first contact. If your request cannot be resolved it is referred to the appropriate support team for investigation and resolution. You will receive an automatic email with your request or incident reference to your university email address to confirm the status of the job logged.

You will also receive a closure email once your request/incident has been processed and completed.

If you would like to check the status of your support request, please contact the IT helpdesk and provide your request reference.  The helpdesk will keep you updated.

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